A. You / Client means the Person / Persons in whose name or on whose behalf the booking is made.
B. We / Us / Company means Marvans Travels.
C. Independent Contractors means Hotelier I Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, or any other person or organization who has been selected by the company to render services to the client.
D. Tour Cost means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments.
All information given in this brochure/itinerary is based on the information available at the time of publication. We reserve the right to change any brochure/itinerary information before or after your booking the tour due to any event beyond our control. In case we are aware of any change sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. If there are reasons beyond for control, where all the hotels are fully booked, it may be necessary for client s to stay in hotels, other than mentioned or in other cities.
MEALS AND SPECIAL REQUESTS:
The menus are pre-set menus provided for meals on the tour. Unlike an airline, we cannot process a special meal, nor do we guarantee a special diet to the client, We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. No drinks are included in meals. Where special requests for room allocation, diet consideration on tour / cruise etc. are made in writing at the time of booking, every effort will be made to ensure that they are honored. However the Company will not be held liable for claims of damages or consequential loss if such requests are not honoured.
You will be out sightseeing most of the time and hence we have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category.
Since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.
All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same.
All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.
We may often operate more than one coach per departure date. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. We will advise you of these amendments, prior to the start of the tour or on tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
COACH I SITTING:
We use air-conditioned/air-cool coaches. If you are carrying any high value items on the coach, we instruct you not to leave them behind when you leave the coach. We will not be responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the coach during your travel, shall be payable by you and the company will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions and the same will be non-refundable.
ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE:
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge.
In cases where the travel agent or preferred sales agent (PSA) through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent/PSA to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent/PSA shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. No person including the Employee/s and the Agent/PSA of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Clients for any Tour or to cancel their registration without assigning any reason.
Booking deposit Rs.25,000/- 3 weeks before departure 50% of tour cost 2 weeks before departure Remaining Full Payment THE PAN Card copy will be required when payments amounting Rs 25000/- or above are made in cash.
TRANSFER FROM ONE TOUR TO ANOTHER:
A transfer from one tour to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another.
All services such as Airline seats / Hotel accommodation / ground transportation for group tours are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are released within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. Such Cancellation will attract the following Cancellation. Cancellation Charges Per Person when a Cancellation is made
31 days or more prior to the departure 25 % of Tour Cost 30 -16 days prior to the departure 50 % of Tour Cost 15 – 6 days prior to the departure 75 % of Tour Cost 5 days or less prior to departure or a “No Shoe on the tour 100 % of Tour Coat In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.
Refunds (If any) for amendments and / or cancellations will be paid directly to you for bookings made directly with the company’s office. For bookings routed through our Preferred Sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)
If you wish to travel in advance i.e. before the published departure date as mentioned in the brochure or like to come back on a later date after the tour ends, you are required to pay deviation charges of INR 5000/- per person per deviation (subject to availability of seats in the group booking class and ticket validity) The request for deviation should be given in writing to the company at the time of booking as these request are subject to availability and we are not holding seats for the same. The deviation request will be subject to availability and payment for the same does not guarantee the date requested.
CURRENCY AND TRAVELLERS CHEQUES:
We suggest you take your holiday spending money partly in traveller’s cheques or travel currency card. Travelers cheques are a safe way to carry money as they are easily encashed for a small service fee and can be replaced if they are stolen or lost provided you have the travellers cheque number and the counterfoil and is subject to the foreign exchange dealer from whom you have purchased the traveler’s cheques.
Tours specified in the brochure/itinerary are subject to minimum participation of paying participants. If the participation is below the minimum prescribed, the company reserves the right to amend, amalgamate, alter, vary, or cancel a tour without incurring the liability to pay any compensation. If company decides to operate the tour with participation below the minimum stipulated or if the participants are required to travel as ‘individual traveler’ the company reserves the right to collect additional pro-rated amount. Persons traveling as individual travelers such cases will not be provided certain services including that of tour manager, and the client may travel in the same itinerary with some amendments, such as in coach, airport transfers, which are at fixed times etc.
Group Tours to Europe/U.S.A 35 Minimum Adults Group Tours to Far East 16 Minimum Adults Group Tours to Islands 16 Minimum Adults Group Tours to South Africa And others 16 Minimum Adults Group tours to Australia/ NewZealand 16 Minimum Adults
SCOPE OF ACTIVITY:
We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, coach owner I coach operator who are the company’s independent contractors arising outside our normal selection and inspection process
PRIVACY OF INFORMATION:
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government statutory agency having regulatory authority over the Company.
CONDITIONS OF PASSAGE:
These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Carnival, Cosmos, Star Cruise etc., the “Terms and Conditions” specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our “Terms and Conditions” while determining the contractual relation between the Client, the Tour Operator and us.
HEALTH AND INSURANCE:
It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. * The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance.
The communication directed at the address of the Client as disclosed in the “Booking Form” shall be deemed to have been communicated to the Client. A Travel Agent /PSA through whom a Client books will act to relay information from Client to Company and vice versa. The Company shall not responsible for any error on part of such TravelAgent/PSAin this regard.
In the event the application for visa made by any client or the company on behalf of the client is rejected by the concerned embassy or authority due to inadequate documents furnished by the applicant or due to any other reason whatsoever the company shall not be liable or responsible for the same. The consulate may require further documentation and/ or personal appearance. The visa fees include the actual visa charge, the cost of processing fees, professional charges and overheads. All cost charges in respect of the said application for the visa shall be home by the client and the non refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same.
As granting or rejecting the visas and immigration clearance is the sole prerogative of the concemed sovereign governments, we shall neither be responsible in case of non granting of such documents nor liable for any delay, denial or other related act/ omission or for any loss, expense, damage or cost resulting there from.
The position in respect of cancellation of tour by client due to non availability of documents would not change only by the virtue of the client having applied for such document through us.
Even if the visas are rejected the stipulated fees of the company shall be paid by the client. There will be no refund to the client or any member of his party is unable to travel due to the said reasons. In such cases the non refundable fees paid by the client shall be forfeited and no claim whatsoever shall be made for the same.
In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of the visas by the concemed embassy, the said client have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fees for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including the non availability of visas or any travel documents, the cancellation policy will apply.
We want you to understand and agree on followings,
A) The visas are obtained from the corresponding countries consulates in India, who are located in Dehli, Mumbai or cities other than Ahmedabad.
B) We send your passports and other documents to our visa agents located in Mumbai, Delhi or respective cities and they in turn submit/ collect the passports and documents to the relevant consulates
C) We send your passports and documents from Ahmedabad to these cities through reputed courier services or cargo services of airlines.
D) Some consulates have collection agencies or agents accepting passports on their behalf in Ahmedabad and they in turn send passports to respective consulates in Mumbai, Delhi or any city outside Ahmedabad. In certain cases we submit your passports to such agencies in Ahmedabad.
Understanding the above please note that we will be very particular and will take all precautions in sending your passports to any place outside Ahmedabad or inside Ahmedabad, however we will not be responsible for any loss in of passport or documents.
CONDITIONS OF TRAVEL:
a) The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket and / or visa. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time.
b) In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.
c) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.
d) If a client avails pre – tour services or part thereof, but fails to join the group for the main tour at the appointed place, or cancels the tour and tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
e) Marvans Travels, reserves the right to withdraw tour membership from anyone whose behavior is Seemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Marvans Travels., shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
f) Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
g) The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client.
h) Currency fluctuations : We agree to make good variation in currency rate between the date of booking in and actual payment of foreign exchange.
i) If no suit/action is brought against the Company within one month of the last day of the Tour, the Company shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.
j) If you book with a travel agent or our Prefered Sales Agent(PSA)and your booking with that agent/PSA includes, but is not limited to Marvans Travels arrangements, your contract is with your travel agent / PSA and Marvans Travels is simply a supplier to your travel agent /PSA.
k) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is undertaken.
I) It is absolutely compulsory to have valid Travel Insurance while you are on tour. The company shall in no circumstances whatsoever be liable to the client for:
a) Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever.
b) Sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control.
c) In the case of one or more but not all passengers signing ‘Booking Form’ it shall be deemed that others have duly authorized concerned signing passenger/(s)
d) Initial deposit just ensures seat or participation on the tour but does not entitle any services like Tickets, Hotel Accommodation until full payment has been received.
e) Full payment must be in accordance with the procedure enumerated. In case of non-payment company reserves a right to cancel booking with subsequent loss of deposit & apply cancellation charges as mentioned therein.
f) We are repentant that we cannot endow with individual aid to any of the tour member for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a competent companion must accompany traveler who needs such assistance.
g) Company solely reserves the right to publish group photographs of the passengers taken during the tour.
h) Distance, temperature & pre/post tour accommodation prices given in the Brochure are approximate & are subject to change.
i) Photo of meals & sightseeing published in the Brochure are only for reference & may change from actual meals served/ sights.
j) In case company offers any adventures activities then it is significant to note that all the passengers should enjoy such activity/ ride at their own risk as such kind of adventure might be risky at times especially for heart patients, expecting women, people with Blood Pressure etc.
k) Validity of the passport: Traveller must have his valid passport for at least six months from the last date/return date of his tour program.